The deal, in language you can hold us to.
- You rent the software. We do not acquire any claim on your pricing, your customers, or your jobs.
- Cancel whenever your term is up. Your data leaves with you in a format you can open.
- We bill monthly on the terms in your order form. No automatic price hikes without 60 days notice.
- If we break it and it costs you money, our liability is capped at what you paid us in the last 12 months.
- Everything below is the same deal, written the way a contract has to be written.
1. The agreement
These terms cover your use of Vinyl Pig, operated by Group of Pigs LLC, 418 Broadway Suite N, Albany, New York 12207. Using the service means you accept them. If you are accepting on behalf of a company, you are confirming you have the authority to bind it. Where an order form or signed agreement says something different, that document wins over this page.
2. What you get
A non-exclusive, non-transferable right to use Vinyl Pig for your own business, for as long as your subscription is current, for the number of users on your order form. Sharing one login across a crew is not a workaround, it is a support nightmare, and it defeats the audit log that tells you who changed a price.
We own the software. You own your data. Nothing here transfers either one.
3. Your data
Your materials, rates, estimates, jobs, and customer records stay yours. We hold them to run the service for you, under the Privacy Policy, and for no other purpose. We do not use your pricing to inform another shop's quotes, and we do not sell or license it to anyone.
You can export at any time while your account is active, and on request for 30 days after it closes. You are responsible for having the right to put your customers' information into the product, and for using it lawfully once it is there.
4. Money
Fees, billing period, and term are on your order form or invoice. Subscription fees are billed in advance and are not refundable for a partial period. Implementation and setup fees are one time and non-refundable once the work is delivered.
Invoices are due on the terms stated on them. If one goes unpaid we will tell you directly before we do anything about it, and we may suspend access until it is settled. Suspension is not deletion. Your data stays put.
We will not change a price inside a term you have already agreed. Any change takes effect at renewal and we tell you in writing before it does, with enough notice for you to decline it and end the subscription at the close of the current term.
5. What you agree not to do
Do not resell or sublicense access, reverse engineer the software, attack or probe the service, upload malware, scrape it at a volume that degrades it for others, or use it to store data you are not allowed to hold. Do not use it to break the law. None of this is surprising and none of it is aimed at anything you would do on a normal Tuesday.
6. Connected services
You can connect Vinyl Pig to other systems, QuickBooks Online among them. Those connections run under your authorization and are governed by your agreement with that provider. We are not responsible for their availability, their pricing, or what they do with the data you send them through a connection you approved. If one of them changes its rules and a feature stops working, we will tell you plainly rather than let you find out from a failed invoice.
7. Availability and support
We aim for the service to be available around the clock and we will give advance notice of planned maintenance when we can. We do not currently offer a contractual uptime guarantee, and we would rather say so than print a number we have not committed to measuring.
Support is by email at hello@vinylpig.com during US business hours. We take nightly backups.
8. Quotes are yours to check
This is the clause worth reading twice. Vinyl Pig calculates costs and suggests prices from the rates, materials, and overhead you enter, using your own rate tables and formulas. The output is a starting point for a human being who knows the shop. It is not a guarantee of cost, margin, tax treatment, or profit.
Check the numbers before they reach a customer. You are responsible for the estimates you send and the prices you commit to, in the same way you are responsible for a number you wrote on a legal pad.
9. Warranty disclaimer
The service is provided as is and as available. To the fullest extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error free, or that it will produce any particular business result.
10. Limitation of liability
Neither party is liable to the other for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, even if warned that they were possible. Our total liability arising out of this agreement is capped at the fees you paid us in the 12 months before the claim arose.
These limits do not apply to your obligation to pay fees, to either party's fraud or willful misconduct, or to anything the law does not permit us to limit.
11. Ending it
You may cancel effective at the end of your current term by writing to us. We may terminate for a material breach that stays unfixed 30 days after we tell you about it, or immediately if required by law.
On termination your access ends and we delete your data within 30 days, with backup copies aging out on the normal rotation after that. Ask for an export before that window closes and you will get one. Sections 3, 9, 10, and 12 survive.
12. Governing law
New York law governs this agreement, without regard to conflict of law rules. Disputes go to the state or federal courts sitting in New York, and both parties consent to that. Before anyone files anything, the party with the complaint agrees to raise it in writing and give the other 30 days to fix it. Most of what ends up in court could have been settled by an email that got sent.
13. Changes
We may update these terms. If a change is material we will email you at least 30 days before it takes effect, and continuing to use the service after that date means you accept it. If you do not, you can cancel at the end of your term and pay nothing further.
14. Odds and ends
These terms plus your order form are the entire agreement and replace anything said before them. If a court strikes one part, the rest stands. Not enforcing something once does not waive it later. You may not assign this agreement without our consent, and we may assign it in a merger or sale of the business. Neither party is liable for delays caused by events outside its reasonable control.